Frequent questions

Mashaquipe – Tourism and Services in Rurrenabaque

1. Introduction

At Mashaquipe, we are committed to providing clear, accurate, and transparent information regarding the payment conditions applicable to our services. This Payment and Currency Policy outlines the accepted payment methods, authorized currencies, fixed exchange rate, and applicable commissions, ensuring a reliable and smooth experience for both national and international clients.

By contracting any of our services, the client confirms that they have read, understood, and fully accepted the terms described herein.

2. Accepted Currencies

Mashaquipe accepts cash payments only, in the following currencies:

• Bolivianos (Bs)

• United States Dollars (USD)

• Euros (EUR)

All cash payments must be made in person in the city of Rurrenabaque, Bolivia, at the time and place previously agreed upon with our team.

3. Exchange Rate

For pricing, billing, and payment calculation purposes, Mashaquipe applies a fixed internal exchange rate, established as follows:

• 1 United States Dollar (USD) = 8 Bolivianos (Bs)

This exchange rate is fixed, internal, and non-negotiable, regardless of fluctuations in national or international currency markets. The same internal criteria may be applied to Euro payments, using the corresponding equivalent at the time of payment.

4. Payment Methods

4.1 Cash Payments

Cash payment is the primary and preferred payment method at Mashaquipe:

• No additional fees apply.

• Accepted only in person in Rurrenabaque.

• Payments may be made in Bs, USD, or EUR.

4.2 Bank Transfers

In exceptional cases, bank transfers may be accepted under the following conditions:

• All bank transfers made through financial platforms will be subject to an additional 5% surcharge on the total service amount.

• This surcharge covers bank fees, administrative costs, and operational expenses associated with financial platforms.

• The final amount, including the commission, will be communicated to the client prior to booking confirmation.

5. Fees and Additional Charges

• Cash payments: No additional fees apply.

• Bank transfers: A 5% commission will be applied to the total service cost.

• All applicable charges will be clearly disclosed in advance to ensure full transparency.

6. Payment Confirmation

Service confirmation is subject to:

• Full receipt of the agreed payment.

• Verification of the correct amount, including commissions when applicable.

• For bank transfers, confirmation of cleared funds in the designated account.

Mashaquipe is not responsible for delays caused by banking errors, incorrect transfer details, or processing times of financial institutions.

7. Policy Modifications

Mashaquipe reserves the right to modify this Payment and Currency Policy at any time without prior notice. Any changes will be published on the official website www.mashaquipe.com and will become effective upon publication.

8. Contact Information

For any questions related to payments, currencies, or billing methods, clients may contact our team through the official channels listed on our website.